DIOS: Effective Remote Support Services for Milling Plants Around the World

Maintenance, repair and technical support operations that enable systems to operate with high efficiency and lower costs are critical to the continuity of milling operations.

Failure-related costs, including losses associated with labor, spare parts and downtime, far exceed maintenance costs. Preventive and periodic maintenance, which is among the most effective methods for optimum system life and efficiency, can prevent a significant portion of failures. Preventive and periodic maintenance reduces downtime and breakdowns, ensuring business continuity and enabling millers to achieve their business goals at lower costs and higher efficiency.

Comprehensive after-sales service around the world

Depart offers a comprehensive range of professional services to support millers around the world, from spare parts supply and periodic maintenance to prevent downtime, to training and immediate intervention via remote connection. With a total of 3 distribution centers and over 45 offices around the world, it is able to supply spare parts as quickly as possible so that milling plants can continue their operations at optimum productivity levels.

Offering comprehensive after-sales service to support customers with safe and proven solutions, Depart helps them maximize the reliability of their machines, optimize their costs and keep plant operations running without interruption. With both on-site and remote maintenance and technical support packages, it offers optimum solutions that enable its customers to operate at a high level of productivity and efficiency.

Remote support eliminates borders

With remote system diagnostics services, it is possible to make a diagnosis much faster and more cost-effectively than site visits. In this way, millers save time and cost both on technical support procedures and on breakdowns.

Applying industry best practices with in-depth expertise and knowledge, Depart ensures business continuity with remote support packages, delivering actionable intelligent insights that deliver real-time plant information, reducing downtime, service disruptions and operational costs.

DIOS Remote Mechanical Support Package

One of the most effective solutions of Depart after-sales support services is DIOS Remote Mechanical Support Package. With DIOS, which operates with an interactive and application-based software and offers support in 6 languages, both machine failures can be intervened instantly and maintenance costs are reduced thanks to uninterrupted information flow while human errors and breakdowns are reduced.

This reliable and proven interactive application empowers millers to minimize downtime and service interruptions, helping them to reduce operational costs and ensure business continuity. In addition to support from expert engineers, it also enables two-way data sharing.

Highest benefit and customer satisfaction at every stage with Depart

With spare parts, on-site and remote technical support, modernization services and training programs, we ensure that our customers get the most out of their investments and operate as a reliable and strong partner for millers around the world.

If you want to improve the efficiency and speed of your cleaning processes, work safety, product quality and food safety in your milling plant, you can contact our sales representatives to get information about the CE certified Depart Pipe Cleaning Machine. Wherever you are in the world, our e-commerce platform that provides 24/7 service for all kinds of spare parts needs of your milling plant Depart Shop (shop.departspares.com) you can meet without any problems.

Products

We provide sales, marketing and after-sales services in many sectors in more than 80 countries, and contribute to the milling, sorting, rice, wheat processes, pasta, conveyor and packaging sectors with innovative solutions.

Distributorships

We continue to expand our sales and supply network in more than 80 countries on 7 continents, offering superior quality to the whole world.

Original spare parts of Alapala, a world brand in milling technology and machinery production, are in Depart

Laboratory equipment, Sample preparation systems

Spare parts sales of the leading brand in pasta technologies machinery and equipment production are in Depart.

Offers solutions based on high quality, reliability, and advanced technology in the field of industrial weighing

The sales representation in many countries of the leading Italian company of end-of-line packaging machines is provided by Depart.

According to the collaboration agreement between Depart and DM Packaging;Depart undertook the sales operation in Turkey, all Africa, Far East, Middle East and South East Asia.

Dosimaq’s versatility allows to offer packaging solutions both for handcraft businesses as much as technical developments adapted to high productions in large companies.

We at Depart are proud to be the exclusive global sales and marketing representative of flour improvers developed by Erke.

Depart is the representative of high quality sieve cleaner products with 100 years of experience in 9 different countries.

Depart has the sales authority of Profrog products, which offer the most effective transportation and stacking opportunities for vehicles such as containers, vans and trucks in the logistics sector.

According to the collaboration agreement between Depart and HBTS, Depart undertook the sales operation in all Africa, Far East, Middle East and South East Asia.

Through many years of experience, ISG proposes the best packaging solutions according to needs, from a qualitative, economic, environmental and operative point of view.

The innovative design of MEGA dryers and their drying system is nowadays recognized both in the domestic and international market which helped the company become a leader in this field.

The world leader in grain processing technology Satake Turkey distributor Depart provides sales and after-sales services.

Depart offers a wide range of high quality cleaners and roller brushes made of nylon, weft and goose down.

Verdi produces elevator buckets, belts and many different spare parts for Depart.

Depart is the representative of cleaners, dryers, conveyors and storage systems for industrial sector in many countires.